Automated, continuous customer dialogue in integrated channels
DCP, our Digital Communication Platform, is an advanced data application which, by taking as its starting point each individual in your customer database, ensures that you and your customers can conduct an informed and constantly updated dialogue in a way that both of you consider to be optimal.
The DCP ensures that messages are sent out to your customers in the form of letters, e-mails, SMS and MMS messages. It then receives any messages that your customers send back in reply as well as inquiries submitted to your website or via letters, telephone calls, e-mails, SMS or MMS.
It continuously updates all the information that you hold about the customer in your database – everything from name changes and information about what the customer has purchased and paid, to his or her preferred form of communication – and ensures that you always have up-to-the-minute information regarding the customer.
The DCP's automatic management is highly cost-effective. Once we have loaded the DCP with data from your database and produced a mirror image of these data – at the same time observing strict requirements for data security - you will have created, once and for all, your own automatic communications and mailing engine that you can use for all your customer communication, including purely administrative, customer care and sales communication.
Archive function helps you to remember.
At the same time as the DCP continually updates each customer's status and always provides you with up-to-date information regarding the customer, it can also describe the appearance of every step in your dialogue. It stores all communication in a digital archive so that those of your employees who need to can access it and look at it at any time.
| Packaging | Customer loyalty cards, SIM cards, etc. | Storage | E-mail and other digital mailings | Campaign pages |
| E-invoicing and other EDI services | Reply management | Analysis | Brand-secure basic templates | Text, design and originals |